Refund Policy

Why we have no refunds

Parimatch Guide sells nothing and accepts no payments, so there is nothing for us to refund. You make deposits with the operator Parimatch, and refunds are governed by its rules.

Bets and cancelled events

An accepted bet usually cannot be cancelled. If an event is cancelled, the bet is usually settled at odds of 1 and the stake is returned.

Bonus funds

If money was taken twice or a deposit did not arrive, contact Parimatch support. Bonus funds are subject to separate wagering requirements.

Disputes with your bank

Withdrawing winnings and refunding money are different procedures. Disputing a payment through your bank without contacting the operator first may get your account blocked.

Records and contacts

Keep receipts, transaction numbers and your correspondence with the operator’s support. Ask Parimatch support about refunds on your account.